How to Handle Customer Service During COVID-19

At the moment, the United States is caught in the grip of unprecedented circumstances. Due to the outbreak of the novel coronavirus, people and companies across the country are being forced to reconsider how they do business. As the COVID-19 pandemic threatens to stretch out for at least a few more months, everyone is being forced to rethink the way they do business, from beginning to end.

At Horner’s Midtown Market, that means adapting our service to ensure our valued customers feel safe and secure while they’re shopping. We want customers to enjoy shopping in their local grocery store in Alexandria, IN. Here’s how we’re doing it.


One of the most critical steps we’re taking is ensuring everyone in our stores is wearing masks while they serve you. Masks have been scientifically proven to reduce the transmission of COVID-19 from person to person. That’s why all of our personnel are equipped with face masks to prevent you from catching the novel coronavirus.

Curbside pickup

Far and away, the best way to maintain social distancing guidelines when shopping at your grocery store in Alexandria, IN is to avoid going inside at all. That’s why we’re pleased to offer curbside pickup services at each of our locations. All you have to do is pick up the phone and give us a call to place your order.

Try takeout

Another fun way to avoid the potential hazard of spending a prolonged period in the grocery store is to take advantage of Horner’s Delicious Takeout Menu. We offer a delectable assortment of options, from fried chicken to pizza. There’s bound to be something you’ll love. And as a bonus, you get to skip the cooking for a night!

ABC: Always be cleaning

At a time when more people than ever are concerned about the transmission of germs, it’s crucial to ensure that every surface in the store is sparkling. What’s more, it’s not enough to let people know you’re cleaning—you have to show them. Whenever possible, we have employees walking through the store and cleaning whatever surfaces they can.

Add signage

When they’re walking around the store, it’s helpful to include signage that lets people know how far is far enough to comply with social distancing rules. This signage can be useful at the checkout and at places where people naturally line up, like the meat or deli counter.

Come to your local shop

You deserve a clean, safe grocery store in Alexandria, IN. You deserve to take a trip to Horner’s Midtown Market. Since we opened our doors, we have worked to provide a shopping experience that’s second to none. That’s why we offer an enormous number of delicious options, from takeout to the area’s best meat counter. Whether you’re looking for something from the deli or groceries for the week ahead, Horner’s Midtown Market has you covered.

Discover how much fun grocery shopping can be at Horner’s Midtown Market. Arrange for a pickup order or come inside today. We can’t wait to see you!

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